Alex Palcuie

The Register wrote up my QCon London talk on using Claude for incident response:

When Claude is asked to produce a postmortem report, it delivers “an 80 percent story that’s pretty, it’s readable and convincing,” said Palcuie, but “it’s really bad at root causes.” Claude says “this was the thing, and we all know it is not one thing. It’s not one root cause… It was never the rollout. It was never the code change. It was all the processes in the company that allowed the incident. And Claude doesn’t know the history of your system, especially if your system has been there for ten years.”

Strange to read your own words quoted back at you by El Reg.

Quite the week for being oncall. The surge started after the Department of War news broke. TechCrunch on the climb:

According to data from Sensor Tower, Claude was just outside the top 100 at the end of January and has spent most of February somewhere in the top 20. It’s climbed rapidly in the past few days, from sixth on Wednesday, to fourth on Thursday, then first on Saturday.

Bloomberg on what happened next:

Anthropic PBC’s artificial intelligence chatbot Claude and related consumer-facing applications went down early Monday, with the startup saying it has been grappling with “unprecedented demand” for its services over the past week.

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